Privacy & Refund Policy

Last Revised: June 22, 2018

Our commitment to Privacy

Protecting your privacy and your information is a top priority here at SGeeks Inc. (“SGeeks” “we”, “us” or “ours”). This Privacy Notice explains what information we collect from website visitors and users of our services (“You”), how we use it, who we share it with and how we protect it.

Please note that your access to our Services and Website may be subject to certain third party terms and conditions and privacy policies, including but not limited to third party online storage services and payment providers. Unless stated otherwise, this Privacy Notice only deals with the use of information collected by SGeeks. You acknowledge that SGeeks is not responsible for any such third party terms and conditions and their use of your information.

This Privacy Notice should be read alongside our TOU. Capitalized terms in this Privacy Notice have the meanings as set forth in our TOU. 

If you are under 13 years of age you must obtain parental consent before using the Website.

What information do we collect and what do we use it for? 

The information that we collect about you will depend on whether you are a User or a Customer of ours. 

Users 

Only registered Users may access the special features of our Services (exclusive discounts, deals and custom feed features). You can register through our Website or through our iOS or Android Apps. During the registration process, you will provide us with the following information:

  • Your First name
  • Your Email Address
  • Your Password
  • Your Favorite Product Categories

Customers

Only registered Customers can post their Products on our Platform. You can register through our Website by filling in a registration form. During the registration process, you have to provide us with the following information:

  • Your full name
  • Your e-mail
  • Your Product title
  • Your Product link
  • Your Product description
  • You will be asked to provide further the following information:
  • Photos of your Product
  • A video of your Product

The purpose of our request of this additional information is promote your Product to our Users via the website and social media.

Users and Customers have the obligation to state truthfully, accurately and fully your up-to-date information in the registration process. If your information is not in compliance with these provisions or if SGeeks has reasonable suspicions that your information is not in accordance with these provisions, Sgeeks has the right to reject your application for registration or to suspend or terminate immediately your Account without prior notice. You agree that you have no right to any compensation for the rejection of your application.

Activity and behavior information: We collect information about your activity and behaviour on the Website, such as your posts of any kind and/or the Products that you submit. We also collect our Visitors’ and Users’ reviews about you.

Posted Comments: Should you choose to add a comment to any posts that we have published on our Website or blog, your name and email address will be saved to the Website’s database, along with your computer device’s IP address as well as the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post. 

NOTE: You are advised to not enter personally identifiable information in the actual comment field of any blog post comments that you submit on our Website.

Correspondence information: If you send us personal correspondence, such as emails or letters or third parties send us correspondence about your activities or postings on our Website, we may store such information in our servers.

Website visitation tracking: Our Website uses google analytics (“sgeeks”) to track our Users’ interaction. We use the data to determine the number of people using our Website, to better understand how they locate and use our web pages. Although sgeeks records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to SGeeks. sgeeks also records your computer device’s IP address which could be used to personally identify you but Google do not grant us access to this. 

Contact forms and email links: Should you choose to contact us via the contact form at our contact us page or an email link, none of the data that you provide will be stored in the Website or passed to / be processed by any of the Third Party Data Processors. The data will be compiled into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS(also known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography. The email content is then decrypted by our local computers and devices.

Newsletters: If you are a registered user at our Website, you may receive daily or weekly newsletters from us. If you subscribe to our newsletter, your e-mail address will be forwarded to Campaign Monitor, a third party, for marketing purposes. Your e-mail address shall be saved in Campaign Monitor’s database for as long as we continue to use Campaign Monitor’s services for marketing purposes. You may request removal of your e-mail address from Campaign Monitor’s list. You can do this by using the unsubscribe links included in our newsletter.

Other uses of your information: In addition to the purposes listed above, we may also use your information as follows:

  • in order to resolve disputes; 
  • troubleshoot problems; 
  • help promote your Product; 
  • measure consumer interest in Services; 
  • inform you about offers, products, services, and updates; 
  • customize your experience; 
  • detect and protect us against error, fraud and other criminal activity; 
  • enforce our TOU; and as otherwise described to you at the time of collection. 
  • At times, we may look across multiple Customers to identify problems or resolve disputes, and in particular we may examine your information to identify Users using multiple usernames or aliases. We may compare and review your information for errors, omissions and for accuracy.
  • We may use Users’ information in order to provide benchmark analysis and aggregate statistics to Customers based on the performance of their Products. This particular information will be anonymized, will not contain personal identification and will not be transferred or sold to third parties in any way or format that identifies you.

Note: We do not transfer, sell or rent your information to third parties for their marketing purposes other than what is stated in this Privacy Notice. We request only the information that we need to operate our Services and improve our Website’s user experience. We do not use your information to create any advertising creative.

 

Refunds

If one of the below-mentioned circumstances were met, we will refund your money fully.

  • If purchased products are provably damaged
  • If your order does not arrive within 50 business days
  • The sent order was wrong.

In case of any of these circumstances please contact us with the evidence and proof of circumstance. Then We will inspect and notify you of the status of your refund after inspecting your request.

If your request is approved, we will initiate a refund to your card and you will receive the credit within a certain amount of time, depending on payment gateway policies.